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 ISRAEL PHONE RENTALS: FREQUENTLY ASKED QUESTIONS
(Click on a question to see its answer)
<< Back to Phone Rental Information
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1. What are the rates? How much does it cost?
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IsraelPhones* |
| Daily Rate** |
$1.00 |
| In-Network Calls |
19¢/min |
| Out-of-Network Calls |
38¢/min |
| Calls to Landline |
19¢/min |
| Calls to the US/Canada |
38¢/min |
| Incoming Calls |
FREE |
| Push-to-Talk |
n/a |
| Text Messages in-Network |
19¢/min |
| Text Messages Out-of-Network |
38¢/min |
* The IsraelPhones rates above include a 15.5% Value Added Tax (VAT)
charge.
**Charges begin when you arrive in Israel, not
when the phone is picked up at the Judaica House.
2. When should I come in to pick up my phone?-
Phones should be picked up no earlier than five
days prior to your departure date.
3. How much time does it take to get the phone in your store?-
Renting a phone at the Judaica House can take anywhere from
5 to 15 minutes, depending on how busy we are.
4. When renting a phone, what information do you require?-
All we need is your billing address, a valid email address,
your arrival and departure dates and a valid credit card number. It's that easy!
5. Do you always have Israel phones available for pickup?-
Yes.
If you wish, you may call and ask
about our stock level 3-4 days before you plan on coming in.
6. When do I recieve the phone?-
You will recieve a phone in our store as soon as all of your information
has been filled out.
7. What does the phone come with? Do I get a charger?-
Included in the package are the following items:
(1) Fully charged cell-phone
(1) Leather protective case
(1) Wall charger/adapter
(1) Carrying pack
8. How do I call the US from my phone?-
Simply dial 001 + area code + phone number.
9. How can my phone be reached from the US?-
Simply dial 011 + 972 + 52 + the last seven digits.
10. Since all incoming calls are free, how much does it cost to call my cell-phone
from the US?-
Rates will vary depending on your method of connection. Check with
your phone card or connection provider for standard rates to cell-phones in Israel.
11. What do I do if I have a problem with the phone in Israel?-
You may contact your carrier's customer service through the following numbers:
IsraelPhones: 1.800.721.1111 (9:00am - 5:30pm, Sunday - Thursday)
12. When and how will I be charged for the phone?-
When you place an order, a security authorization is placed on your
credit card, which is automatically released upon the return of the phone. Once the phone is returned,
the company will bill your credit card and send you a summary to the e-mail address you have provided.
13. What is a security authorization?-
A security authorization is a hold of funds against your credit
card's available account balance ($100).
14. How soon do I need to return the phone?-
After returning to the United States, you have 5 days to return
your phone(s) to the Judaica House. After 5 days additional charges may begin to accrue.
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